Frequently Asked Questions
Everything you need to know about your Lana Del Rey Official Store order.
When will my order ship?
Standard orders typically process within 3-5 business days. For pre-order items, please refer to the specific release date listed on the product page.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping rates and delivery estimates are calculated at checkout based on your location and selected shipping method.
What is your return policy?
We accept returns on unworn apparel and unopened media within 30 days of delivery. Please note that digital downloads and limited edition signed items are final sale.
Can I change my shipping address after placing an order?
Address changes can only be made if the order has not yet entered the fulfillment process. Please contact our support team immediately with your order number.
Is your vinyl packaging secure?
All vinyl records are shipped in specialized, reinforced mailers designed to prevent corner dings and seam splits during transit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay.